Qualifications list


Requirements for SIT20116 – Certificate II in Tourism
  • 11 units must be completed:
  • 4 core units
  • 7 elective units, of which:
    • 3 units from the list below
    • 4 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
Qualification units
Code Unit name Type
SITTIND001 Source and use information on the tourism and travel industry Core
SITXCCS003 Interact with customers Core
SITXCOM002 Show social and cultural sensitivity Core
SITXWHS001 Participate in safe work practices Core
Client and Customer Service, and Sales
SITXCCS001 Provide customer information and assistance Elective
SITXCCS002 Provide visitor information Elective (Coming Soon)
Communication and Teamwork
BSBCMM201 Communicate in the workplace Elective
BSBWOR203 Work effectively with others Elective
SITXCOM001 Source and present information Elective
Computer Operations and ICT Management
BSBITU201 Produce simple word processed documents Elective Available via Precision
BSBITU202 Create and use spreadsheets Elective Available via Precision
Environmental Sustainability
BSBSUS201 Participate in environmentally sustainable work practices Elective
SITXFIN001 Process financial transactions Elective
First Aid
HLTAID003 Provide first aid Elective
Food and Beverage, Food Safety
SITHFAB002 Provide responsible service of alcohol Elective
SITHFAB004 Prepare and serve non-alcoholic beverages Elective
SITHFAB005 Prepare and serve espresso coffee Elective
SITXFSA001 Use hygienic practices for food safety Elective
SITXINV001 Receive and store stock Elective
Tourism Sales and Operations
SITTTSL001 Operate online information systems Elective
SITTTSL002 Access and interpret product information Elective
SITTTSL009 Process travel-related documentation Elective (coming soon)
Qualifications list
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