Didasko Learning Resources: VET & TAFE Business Courses

The Certificate III in Business is perfect for those who want to develop essential skills for working in a range of administrative roles across different industry sectors. This qualification covers basic knowledge and skills for managing oneself, working in a team, organising and planning work, communicating in the workplace, and problem solving.


Upon completion of Didasko’s Certificate 3 in Business online, your students will have a range of career options available to them, including working as an office junior, receptionist, or customer service representative. Students could also choose to further their study with a Diploma or Advanced Diploma level qualification. These qualifications will lead to a career as a human resources officer, manager, or consultant.


Qualifications list


Requirements for BSB30120 – Certificate III in Business

  • 6 Core
  • 7 electives of which:
    • 2 elective units must be selected from Group A
    • 1 elective unit must be selected from Group B
    • for the remaining 4 elective units:
    • up to 4 units may be selected from Groups A – G
    • if not listed, up to 3 units may be selected from a Certificate II, Certificate III or Certificate IV from this or any other currently endorsed Training Package qualification or accredited course.



This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:

  • For specialisation in Customer Engagement, 4 elective units must be selected from Group D
  • For specialisation in Business Administration, 4 elective units must be selected from Group E
  • For specialisation in Medical Administration, 4 elective units must be selected from Group F
  • For specialisation in Records and Information Management, 4 elective units must be selected from Group G.
Qualification units
Group B – Business CompetenceGroup E – Business Administration 
Code Unit name Type
BSBCRT311 Apply critical thinking skills in a team environment Core
BSBPEF201 Support personal wellbeing in the workplace Core
BSBSUS211 Participate in sustainable work practices Core
BSBTWK301 Use inclusive work practices Core
BSBWHS311 Assist with maintaining workplace safety Core
BSBXCM301 Engage in workplace communication Core
Group A – Technology
BSBTEC201 Use business software applications Elective
BSBTEC202 Use digital technologies to communicate in a work environment Elective
BSBTEC301 Design and produce business documents Elective
BSBTEC302 Design and produce spreadsheets Elective
BSBTEC303 Create electronic presentations Elective
BSBTEC404 Use digital technologies to collaborate in a work environment Elective
BSBWRT311 Write simple documents Elective
BSBXCS303 Securely manage personally identifiable information and workplace information Elective
BSBESB302 Develop and present business proposals Elective
BSBESB401 Research and develop business plans Elective
BSBPEF301 Organise personal work priorities Elective
BSBPMG430 Undertake project work Elective
BSBWHS332X Apply infection prevention and control procedures to own work activities Elective
Group C – Teamwork and Relationships 
BSBCRT412 Articulate, present and debate ideas Elective
BSBXTW301 Work in a team Elective
Group D – Customer and Client Engagement 
BSBOPS304 Deliver and monitor a service to customers Elective
BSBOPS305 Process customer complaints Elective
BSBOPS303 Organise schedules Elective
Qualifications list


Frequently Asked Questions

What is a cert 3 in Australia?

A Certificate III is a nationally recognised qualification designed to help individuals gain a broad range of skills and knowledge to undertake skilled work. It also paves the way for further learning to advance to a Certificate IV or diploma.

What is the difference between cert 3 and a diploma?

A diploma provides more in-depth qualifications than a Certificate III since it prepares you for supervisory and specialist roles that require a deeper understanding of specific roles. However, a Certificate III is a great starting point for more straightforward job roles and further learning.

Is it better to have a diploma or certificate?

Certificates and diplomas both unlock plenty of employment opportunities. However, earning a certificate is better if you are looking to upskill in your current industry to qualify for higher-paying positions. Meanwhile, you should get a diploma if you want to enter a new sector or start a new profession.

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