This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.
| Code | Unit name | Type |
|---|---|---|
| BSBWOR203 | Work effectively with others | Core |
| SITHIND002 | Source and use information on the hospitality industry | Core |
| SITHIND004 | Work effectively in hospitality service | Core |
| SITXCCS006 | Provide service to customers | Core |
| SITXCOM002 | Show social and cultural sensitivity | Core |
| SITXHRM001 | Coach others in job skills | Core |
| SITXWHS001 | Participate in safe work practices | Core |
| BSBCMM201 | Communicate in the workplace | Elective |
| BSBSUS201 | Participate in environmentally sustainable work practices | Elective |
| BSBWOR203 | Work effectively with others | Elective |
| HLTAID003 | Provide first aid | Elective |
| SITHCCC002 | Prepare and present simple dishes | Elective |
| SITHCCC003 | Prepare and present sandwiches | Elective |
| SITHCCC004 | Package prepared foodstuffs | Elective |
| SITHCCC006 | Prepare appetisers and salads | Elective |
| SITHFAB001 | Clean and tidy bar areas | Elective |
| SITHFAB002 | Provide responsible service of alcohol | Elective |
| SITHFAB003 | Operate a bar | Elective |
| SITHFAB004 | Prepare and serve non-alcoholic beverages | Elective |
| SITHFAB005 | Prepare and serve espresso coffee | Elective |
| SITHFAB007 | Serve food and beverage | Elective |
| SITHFAB010 | Prepare and serve cocktails | Elective |
| SITHFAB011 | Provide advice on beers, spirits and liqueurs | Elective |
| SITHFAB014 | Provide table service of food and beverage | Elective |
| SITHFAB016 | Provide advice on food | Elective |
| SITHIND001 | Use hygienic practices for hospitality service | Elective |
| SITHKOP001 | Clean kitchen premises and equipment | Elective |
| SITXFIN001 | Process financial transactions | Elective |
| SITXFSA001 | Use hygienic practices for food safety | Elective |
| SITXFSA002 | Participate in safe food handling practices | Elective |
| SITXFSA003 | Transport and store food | Elective |
| SITXINV001 | Receive and store stock | Elective |
| SITXINV002 | Maintain the quality of perishable items | Elective |
| SITXINV003 | Purchase goods | Elective |
| SITXWHS002 | Identify hazards, assess and control safety risks | Elective |
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