This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.
This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.
|BSBDIV501||Manage diversity in the workplace||Core|
|SITHIND004||Work effectively in hospitality service||Core|
|SITXCCS007||Enhance the customer service experiences||Core|
|SITXFIN003||Manage finances within a budget||Core|
|SITXHRM001||Coach others in job skills||Core|
|SITXHRM003||Lead and manage people||Core|
|SITXMGT001||Monitor work operations||Core|
|SITXWHS003||Implement and monitor work health and safety practices||Core|
|BSBSUS401||Implement and monitor environmentally sustainable work practices||Elective|
|HLTAID003||Provide first aid||Elective|
|SITEEVT001||Source and use information on the events industry||Elective|
|SITEEVT002||Process and monitor event registrations||Elective|
|SITEEVT003||Coordinate on-site event registrations||Elective|
|SITEEVT004||Provide event staging support||Elective|
|SITHFAB001||Clean and tidy bar areas||Elective|
|SITHFAB002||Provide responsible service of alcohol||Elective|
|SITHFAB003||Operate a bar||Elective|
|SITHFAB004||Prepare and serve non-alcoholic beverages||Elective|
|SITHFAB005||Prepare and serve espresso coffee||Elective|
|SITHFAB010||Prepare and serve cocktails||Elective|
|SITHFAB011||Provide advice on beers, spirits and liqueurs||Elective|
|SITHFAB014||Provide table service of food and beverage||Elective|
|SITHFAB016||Provide advice on food||Elective|
|SITHIND001||Use hygienic practices for hospitality service||Elective|
|SITHIND002||Source and use information on the hospitality industry||Elective|
|SITXFIN002||Interpret financial information||Elective|
|SITXFSA001||Use hygienic practices for food safety||Elective|
|SITXFSA002||Participate in safe food handling practices||Elective|
|SITXFSA003||Transport and store food||Elective|
|SITXWHS002||Identify hazards, assess and control safety risks||Elective|
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