What Can Your Learners Expect from a SIT20322 Certificate II in Hospitality?

A career in the hospitality industry is an exciting prospect, and a SIT20322 hospitality course is your learners’ first step towards success. This accredited program is meticulously designed to cover the comprehensive nature of hospitality training, from customer service excellence to operational efficiency, ensuring students gain a well-rounded education. Didasko’s commitment to high-quality, industry-relevant training materials prepares students for real-world challenges. For institutions looking to elevate their hospitality offerings, partnering with Didasko to deliver the SIT20322 Certificate II provides a turnkey solution, complete with a comprehensive curriculum.

Customer service representatives smiling while working

Packaging Rules

12 units must be completed:

  • 6 core units
  • 6 elective units, consisting of:
    • 1 unit from Group A
    • 3 units from Group B
    • 2 units from Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course
    • The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Note: Units marked with an (*) asterisk have one or more prerequisites.

Refer to the qualification page for details.

SITHIND006 Source and use information on the hospitality industry
SITHIND007 Use hospitality skills effectively
SITXCCS011 Interact with customers
SITXCOM007 Show social and cultural sensitivity
SITXWHS005Participate in safe work practices
BSBTWK201 Coming SoonWork effectively with others
Group A
Hygiene
SITHIND005Use hygienic practices for hospitality service
SITXFSA005Use hygienic practices for food safety
Group B
Communication and Teamwork
SITXCOM006Source and present information
BSBCMM211Coming SoonApply communication skills
Commercial Cookery and Catering, and Kitchen Operations
SITHCCC024*Prepare and present simple dishes
SITHCCC025*Prepare and present sandwiches
SITHCCC026*Package prepared foodstuffs
SITHCCC028*Prepare appetisers and salads
SITHKOP009*Clean kitchen premises and equipment
Computer Operations and ICT Management
BSBTEC201Coming SoonUse business software applications
Environmental Sustainability
BSBSUS211Coming SoonParticipate in sustainable work practices
Finance
SITXFIN007Process financial transactions
Food and Beverage
SITHFAB021Provide responsible service of alcohol
SITHFAB022*Clean and tidy bar areas
SITHFAB023*Operate a bar
SITHFAB024*Prepare and serve non-alcoholic beverages
SITHFAB025*Prepare and serve espresso coffee
SITHFAB027*Serve food and beverage
Food Safety
SITXFSA006Participate in safe food handling practices
SITXFSA007*Transport and store food
Inventory
SITXINV006Receive, store and maintain stock