SIT40122 - Certificate IV in Travel and Tourism - Didasko Online | RTO & VET eLearning Resources

This qualification reflects the role of skilled operators who use a broad range of travel or tourism skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many workers have supervisory responsibilities and plan, monitor and evaluate the work of team members.

This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres and other tourism businesses.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

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Packaging Rules

19 units must be completed:

7 core units
12 elective units, consisting of:
- 6 units from Group A
- 6 additional units from Group A, Group B or Group C, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
- The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Refer to the qualification page for details.

Core units

SITTIND003	Source and use information on the tourism and travel industry
SITXCCS015	Enhance customer service experiences
SITXCOM007	Show social and cultural sensitivity
SITXCOM010	Manage conflict
SITXFIN008	Interpret financial information
SITXHRM007	Coach others in job skills
SITXWHS007	Implement and monitor work health and safety practices

Elective units

Tourism Coordination
SITTTVL001	Access and interpret product information
SITTTVL003	Provide advice on Australian destinations
SITTTVL004	Sell tourism products or services
SITTTVL005	Prepare customer quotations
SITTTVL006	Book tourism products and process documentation
SITTTVL007	Use a computerised reservations or operations system
SITTTVL011	Provide specialist advice on cruises
SITXCCS010	Provide visitor information
SITTTVL002	Coming Soon Provide advice on international destinations
SITTTVL008	Coming Soon Source airfares and issue tickets for domestic flights
SITTTVL009	Coming Soon Construct international airfares

Group B – Holiday Parks and Resorts
SITXINV007	Purchase goods

Administration
BSBPEF202	Coming Soon Plan and apply time management

Communication and Teamwork
BSBCMM411	Make presentations
BSBWRT411	Coming Soon Write complex documents

Computer Operations and ICT Management
BSBTEC301	Design and produce business documents
BSBTEC303	Coming Soon Create electronic presentations

Environmental Sustainability
BSBSUS211	Participate in sustainable work practices

Finance
SITXFIN007	Process financial transactions
SITXFIN009	Manage finances within a budget

Marketing and Public Relations
BSBMKG431	Assess marketing opportunities
BSBTWK401	Build and maintain business relationships
SITXMPR011	Plan and implement sales activities
SITXMPR012	Coordinate marketing activities

Supervision
SITXHRM008	Roster staff
SITXHRM009	Lead and manage people
SITXMGT004	Monitor work operations

Work Health and Safety
SITXWHS006	Identify hazards, assess and control safety risks