SIT50122 - Diploma of Travel and Tourism Management - Didasko Online | RTO & VET eLearning Resources

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.

This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres, and other tourism businesses.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

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Packaging Rules

23 units must be completed:

13 core units
10 elective units, consisting of:
- 6 units from Group A
- 4 units from Group A, Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
- The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Refer to the qualification page for details.

Core units

BSBTWK501	Lead diversity and inclusion
SIRXOSM007	Manage risk to organisational reputation in an online setting
SITTIND003	Source and use information on the tourism and travel industry
SITXCCS015	Enhance customer service experiences
SITXCCS016	Develop and manage quality customer service practices
SITXCOM010	Manage conflict
SITXFIN008	Interpret financial information
SITXFIN009	Manage finances within a budget
SITXFIN010	Prepare and monitor budgets
SITXHRM009	Lead and manage people
SITXMGT004	Monitor work operations
SITXMGT005	Establish and conduct business relationships
SITXWHS007	Implement and monitor work health and safety practices

Elective units

Tourism and Travel Coordination
SITTTVL001	Access and interpret product information
SITTTVL003	Provide advice on Australian destinations
SITTTVL004	Sell tourism products or services
SITTTVL005	Prepare customer quotations
SITTTVL006	Book tourism products and process documentation
SITTTVL007	Use a computerised reservations or operations system
SITTTVL011	Provide specialist advice on cruises
SITXCCS010	Provide visitor information
SITTTVL002	Coming Soon Provide advice on international destinations
SITTTVL008	Coming Soon Source airfares and issue tickets for domestic flights
SITTTVL009	Coming Soon Construct international airfares

Tourism Delivery
SITXMPR011	Plan and implement sales activities
SITXMPR012	Coordinate marketing activities

Group B – Holiday Parks and Resorts
SITXFIN011	Manage physical assets
SITXGLC002	Identify and manage legal risks and comply with law
SITXMGT006	Manage projects
SITXMPR011	Plan and implement sales activities
SITXMPR014	Develop and implement marketing strategies
BSBOPS504	Coming Soon Manage business risk

Administration and Communication
BSBCMM411	Make presentations
BSBTWK503	Manage meetings
BSBWRT411	Coming Soon Write complex documents

Computer Operations and ICT Management
BSBTEC301	Design and produce business documents
BSBTEC303	Coming Soon Create electronic presentations

Environmental Sustainability
BSBSUS411	Implement and monitor environmentally sustainable work practices

Finance
SITXFIN007	Process financial transactions

Governance and Legal Compliance
SITXGLC002	Identify and manage legal risks and comply with law

Human Resource Management
SITXHRM008	Roster staff
SITXHRM010	Recruit, select and induct staff
SITXHRM012	Monitor staff performance

Management and Leadership
SITXMGT006	Manage projects
BSBOPS504	Coming Soon Manage business risk

Marketing and Public Relations
BSBMKG431	Assess marketing opportunities
SITXMPR011	Plan and implement sales activities
SITXMPR012	Coordinate marketing activities
SITXMPR014	Develop and implement marketing strategies
SITXMPR016	Prepare and present proposals

Work Health and Safety
SITXWHS006	Identify hazards, assess and control safety risks