Certificate II in Workplace Skills Online Course

To equip employees with the necessary skills for their roles, various learning institutions need to offer industry-specific Vocational Education and Training (VET). VET provides employees with practical, industry-related skills, and knowledge that are essential for success in the workplace.


Our Certificate II in Workplace Skills is an Australia-wide qualification that can be completed by students in a range of industries. The course covers topics such as safety, teamwork, customer service, and communication. Upon completion, students will have the skills and knowledge to work effectively in their chosen field.


Offering a Certificate II in Workplace Skills is a great way to help learners gain the necessary skillset to be successful in their roles. We can help you offer this qualification to businesses and learning institutions alike.


Qualifications list


Requirements for BSB20120 – Certificate II in Workplace Skills
  • 5 Core
  • 5 electives of which:
    • 1 elective unit must be selected from Group A
    • 1 elective unit must be selected from Group B
    • for the remaining 3 elective units:
    • up to 3 units may be selected from Groups A, B and C – I
    • if not listed, up to 2 units may be selected from a Certificate I, Certificate II or Certificate III from this or any other currently endorsed Training Package qualification or accredited course.
    • Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
Qualification units
Code Unit name Type
BSBCMM211 Apply communication skills Core
BSBOPS201 Work effectively in business environments Core
BSBPEF202 Plan and apply time management Core
BSBSUS211 Participate in sustainable work practices Core
BSBWHS211 Contribute to the health and safety of self and others Core
Group A – Self-Management
Group B – Technology 
BSBTEC201 Use business software applications Elective
Group C – Working with Others 
BSBPEF101 Plan and prepare for work readiness Elective
BSBTWK201 Work effectively with others Elective
Qualifications list</a >
Demo Didasko

Request a demo

See why Didasko are the industry leader in online learning. Request a demo today!

Request demo



News from the hospitality and business industries. Find out the latest in education.

Latest news



Didasko Learning Resources have a large library of units that can form your qualification.

Browse qualifications