Requirements for SIT20122 – Certificate II in Tourism
11 units- 5 core units
- 6 elective units, consisting of:
- 3 units from Group A
- 3 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
- Any combination of electives that meets the above rules can be selected for the award of the Certificate II in Tourism. Electives may be packaged to provide a qualification with a specialisation, as outlined below.
- The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
- Note: Units marked with an ( * ) asterisk have one or more prerequisites. Refer to individual units for details
Qualification units
Code | Unit name | Type |
---|---|---|
SITTIND003 | Source and use information on the tourism and travel industry | Core |
SITXCCS009 | Provide customer information and assistance | Core |
SITXCCS011 | Interact with customers | Core |
SITXCOM007 | Show social and cultural sensitivity | Core |
SITXWHS005 | Participate in safe work practices | Core |
Group A – Tourism | ||
Client and Customer Service, and Sales | ||
SITXCCS010 | Provide visitor information | Elective |
Tourism Delivery | ||
SITXCOM008 | Provide a briefing or scripted commentary | Elective |
Tourism Sales and Operations | ||
SITTTVL001 | Access and interpret product information | Elective |
SITTTVL006 | Book tourism products and process documentation | Elective |
Group C – General electives | ||
Administration | ||
BSBPEF202 | Plan and apply time management | Elective Available via Precision units |
Communication and Teamwork | ||
BSBCMM211 | Apply communication skills | Elective |
BSBTWK201 | Work effectively with others | Elective |
SITXCOM006 | Source and present information | Elective |
Computer Operations and ICT Management | ||
BSBTEC201 | Use business software applications | Elective Available via Precision units |
Environmental Sustainability | ||
BSBSUS211 | Participate in sustainable work practices | Elective |
Finance | ||
SITXFIN007 | Process financial transactions | Elective |
Food and Beverage, Food Safety | ||
SITHFAB021 | Provide responsible service of alcohol | Elective |
SITHFAB024* | Prepare and serve non-alcoholic beverages | Elective |
SITHFAB025* | Prepare and serve espresso coffee | Elective |
SITXFSA005 | Use hygienic practices for food safety | Elective |
Inventory | ||
SITXINV006* | Receive, store and maintain stock | Elective |