Qualifications list
Requirements for SIT20122 – Certificate II in Tourism
11 units
  • 5 core units
  • 6 elective units, consisting of:
    • 3 units from Group A
    • 3 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
    • Any combination of electives that meets the above rules can be selected for the award of the Certificate II in Tourism. Electives may be packaged to provide a qualification with a specialisation, as outlined below.
    • The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
  • Note: Units marked with an ( * ) asterisk have one or more prerequisites. Refer to individual units for details
Qualification units
Code Unit name Type
SITTIND003 Source and use information on the tourism and travel industry Core
SITXCCS009 Provide customer information and assistance Core
SITXCCS011 Interact with customers Core
SITXCOM007 Show social and cultural sensitivity Core
SITXWHS005 Participate in safe work practices Core
Group A – Tourism
Client and Customer Service, and Sales
SITXCCS010 Provide visitor information Elective
Tourism Delivery
SITXCOM008 Provide a briefing or scripted commentary Elective
Tourism Sales and Operations
SITTTVL001 Access and interpret product information Elective
SITTTVL006 Book tourism products and process documentation Elective
Group C – General electives
BSBPEF202 Plan and apply time management Elective Available via Precision units
Communication and Teamwork
BSBCMM211 Apply communication skills Elective
BSBTWK201 Work effectively with others Elective
SITXCOM006 Source and present information Elective
Computer Operations and ICT Management
BSBTEC201 Use business software applications Elective Available via Precision units
Environmental Sustainability
BSBSUS211 Participate in sustainable work practices Elective
SITXFIN007 Process financial transactions Elective
Food and Beverage, Food Safety
SITHFAB021 Provide responsible service of alcohol Elective
SITHFAB024* Prepare and serve non-alcoholic beverages Elective
SITHFAB025* Prepare and serve espresso coffee Elective
SITXFSA005 Use hygienic practices for food safety Elective
SITXINV006* Receive, store and maintain stock Elective
Qualifications list
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